FAQ

Frequently Asked Questions

ABOUT SHELFLIFE PH

SHELFLIFE PH is a new sneaker concept space showcasing an assortment of pinnacle tier archive products and past collections from Nike, Adidas Originals, Vans Vault, New Balance and more.

 

PRODUCT AUTHENTICITY

Shelflife PH guarantees the authenticity of every product in stock. Certain items also include the brand's own proofs of authenticity.

 

PERSONAL INFORMATION

All information shared with Shelflife PH when placing an order is confidential. We use secure systems in order to ensure that details pertaining to your accounts remain private.

 

PAYMENT METHODS

We currently accept the following payment methods:

  • Visa 
  • Mastercard
  • Cash on Delivery
    • Please note that our courier will only accept payments in local currency

    • To facilitate a smoother process, customers are encouraged to prepare the exact amount needed to be collected.

    • Our couriers are instructed to collect complete payment before handing over the parcel.

All items are VAT-inclusive.

 

ORDER PROCESSING

Once your order is placed, a standard processing time of up to 3 business days is required before the order is shipped out.

 

ORDER CONFIRMATION

Once your order has been placed an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.

 

SHIPPING & HANDLING INFORMATION

All orders are available to Philippine residents only. Orders within the Metro Manila area will take 4 to 7 business days to arrive. All orders outside the Metro Manila area will take 5 to 9 business days to arrive. 

The shipping fee for all orders starts at PHP150.00 per package. The package is dependent on the quantity and size of the products purchased. The shipping fee varies depending on the number of packages.

All orders must be shipped to the billing address provided during checkout.

 

CAN I RETURN/EXCHANGE ITEMS BOUGHT PURCHASED?

As items purchased on SHELFLIFE are already marked down, they cannot be returned or exchanged. 

 

DO YOU SHIP INTERNATIONALLY?

All orders are available to Philippine residents only.