Frequently Asked Questions

ORDER PROCESS

SHELFLIFE PH showcases an assortment of pinnacle tier archive products and past collections from Nike, Adidas Originals, Vans Vault, New Balance and more, all available for purchase on our website. When you order from the website, we deliver your order right to your doorstep. You may also enjoy complimentary perks through our newsletter subscription and online exclusive promos.

SHELFLIFE PH guarantees the authenticity of every product in stock. Certain items also include the brand's own proofs of authenticity.

No, you can purchase our products as a guest. However, we will be asking you to provide your email address and contact number upon checkout. This is for us to update you on the status of your order.

If you already know what you're looking for, type it into the Search box at the top of the page. To browse through what’s available, select a category from the Navigation Bar at the top of the page. Or you can select your preferred brand from the list.

On our website, visit the product page of the item, select the size you would like to purchase, and click the "ADD TO CART" button. After you have added all the items you want to purchase in your shopping cart, follow the instructions on the screen to complete your order.

Once your order is placed, a standard processing time of up to 3 business days is required before the order is shipped out.

Feel free to leave us an email at customercare@shelflife.ph

You may make changes to your order during the checkout process; however, once your order has been submitted, it cannot be altered.

Our goal is to provide you with exceptional service. To ensure timely delivery, we begin processing paid orders immediately after an order has been placed.

Customers may occasionally experience problems that are related to the security settings on their browser (Internet Explorer, Firefox, Safari, etc). If you are experiencing a problem when using our website, please send us an email at customercare@shelflife.ph

PAYMENT

We accept debit / credit cards payments through Paymaya. You will be charged in Philippine Pesos and ALL items are VAT-inclusive. Your details are safe with us as we take security very seriously. We also verify transactions for fraud, so all credit and debit card transactions are subject to validation and authorization by both the card issuer and us.

We also accept Cash on Delivery. Please note that our courier will only accept payments in local currency. To facilitate a smoother process, customers are encouraged to prepare the exact amount needed to be collected. Our couriers are instructed to collect complete payment before handing over the parcel.

Your discount/promo code has to be entered at checkout. Our discount/promo codes and their terms and conditions vary, so please make sure to check the mechanics upon receipt and before use. Further, discount/promo codes are not valid on gift vouchers and certain items, services, and brands.

Only one discount code can be applied per purchase on checkout.

Please try the following:

1. Check the card details (expiry date, billing address, etc.) on your account to make sure the information is correct.

2. Make sure you enter the security code correctly – that’s the three digit number on the back of your card.

3. Your card issuer may have declined your payment. Because they don’t tell us the reason for this, it’s best to contact them for details.

If you’ve tried all these and are still having problems, contact our Customer Service Representative by email at customercare@shelflife.ph with as many details as you can about the issue, including any error messages, and we’ll try to resolve it as soon as we can.

DELIVERY

We understand how important it is to receive your orders on time. We work closely with Ninjavan and Entrego to deliver products from our website to you. Deliveries can be made anytime between 8am and 8pm, but we cannot guarantee an exact date or time of when the order will actually be delivered.

We will deliver your order at the address of delivery as indicated by the customer upon placing the order. 

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our courier partners. These details may allow them to provide you with delivery updates via SMS (text message) and/or e-mail.

Please be advised that it may not be possible to deliver to certain areas. In such cases, we will contact you to ask if you would like to proceed with the order by providing an alternative delivery address or cancel the order altogether.

All ordered products will be delivered in our own packaging. Please be careful when opening your order so as not to damage it, especially when using sharp objects. It is your responsibility to ensure that the product is not damaged during this process.

Upon shipment of your order, you will receive a shipping confirmation email with your tracking details. You can track your packages through the website of our third-party couriers.

All orders are available to Philippine residents only.

We are unable to change any part of your order or change the delivery or payment method once your order is complete.

You or someone you authorized has to be present when your parcel is due to be delivered especially for Cash on Delivery transactions. If no one is present to receive your order, the courier will attempt to redeliver the following day. 

If you refuse to accept delivery or are unavailable for three consecutive delivery attempts, we reserve the right to cancel the order and refund any amount paid to us.

If your order has not arrived by the estimated delivery date, please check the following:

1. Check the order confirmation email you received upon placing your order. Kindly note if the delivery address you noted there is correct.

2. Check if you have a text message, email or attempted delivery from our courier.

3. If you still can't find your package, please email us at customercare@shelflife.ph with your Order Number and any details you can provide about your order. We'll reply as soon as possible and do our best to locate your package.

We aim to resolve any issues with damaged items immediately. As soon as you discover a fault, please contact our Customer Service Representative at customercare@shelflife.ph with the order number, a photo of the damaged item, and a description of the fault. We’ll get back to you as soon as possible and send you a replacement as quickly as we can.

We want to resolve any issues with incorrect items immediately. Please contact our Customer Service Representative at customercare@shelflife.ph with the order number and the incorrect item's name and number. We'll reply as soon as possible and try to resolve it for you as quickly as we can.

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If an item is still missing and any additional packages have not arrived within the estimated delivery dates, please contact our Customer Service Representative at customercare@shelflife.ph with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

RETURNS AND REFUNDS

As items purchased on SHELFLIFE are already marked down, they cannot be returned or exchanged.

We aim to resolve any issues with damaged items immediately. As soon as you discover a fault, please contact our Customer Service Representative at customercare@shelflife.ph with the order number, a photo of the damaged item, and a description of the fault. 

We’ll get back to you as soon as possible and send you a replacement item as quickly as we can.

All returns and refunds will be subject to our Refund Policy.